Refund policy

Refund Policy

Effective Date: August 2026

At Stylindra, we want customers to be satisfied with their purchases. This Refund Policy explains the conditions and process for returns, exchanges, cancellations, and refunds for purchases made through stylindra.shop.

30-Day Return Period

You may request a return within 30 days after receiving your order.

To qualify for a return, the product must generally be:

  • In the same condition in which it was received

  • Unworn, unused, and unwashed

  • Complete with its original tags, accessories, manuals, and components

  • Inside its original packaging

  • Accompanied by the receipt or another acceptable proof of purchase

Products showing signs of use, wear, alteration, misuse, or customer-caused damage may not qualify for a return.

How to Request a Return

To request a return, contact us at support@stylindra.shop.

Please include:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs or other supporting information when the product is damaged, defective, or incorrect

If your return is accepted, we will provide return instructions and, where applicable, a return shipping label.

Approved returns must be sent to the address stated in the return instructions. Do not send a return to our business address unless we specifically instruct you to do so.

Products returned without prior approval may not be accepted or refunded.

Return Shipping Costs

Stylindra will cover reasonable return shipping costs when:

  • The product arrived damaged

  • The product was defective

  • You received an incorrect product

  • The return resulted from an error made by Stylindra

  • Applicable law requires us to cover the cost

When a return is requested because of personal preference, an incorrect customer selection, an unwanted item, or another reason not caused by Stylindra, the customer is generally responsible for the return shipping cost.

Original shipping charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If a product is damaged, defective, or different from what you ordered, contact us as soon as possible at support@stylindra.shop.

Include your order number and clear photographs showing:

  • The product and reported problem

  • The external shipping package

  • The internal packaging

  • The shipping label, when requested

Please retain the product and packaging while we investigate. After reviewing the issue, we may provide a replacement, refund, return authorization, or another appropriate resolution.

Non-Returnable Products

The following products may not be eligible for return unless they arrived damaged, defective, incorrect, or applicable law requires otherwise:

  • Perishable goods, including food, flowers, and plants

  • Personalized, customized, or made-to-order products

  • Opened or used personal-care, beauty, fragrance, hygiene, health, or intimate products

  • Hazardous materials

  • Flammable liquids or gases

  • Products specifically identified as non-returnable on their product pages

  • Gift cards

Please contact us before purchasing if you have questions about whether a particular product is returnable.

Sale Products

Unless a product is marked as final sale, products purchased during a promotion or at a reduced price remain subject to the eligibility requirements in this Refund Policy.

Products clearly marked “Final Sale” before purchase cannot normally be returned for a change of mind. This does not affect any rights that cannot legally be excluded.

Exchanges

The fastest way to obtain a different product, size, color, or variation is usually to return the original product and place a separate order after the return has been accepted.

If you received a damaged, defective, or incorrect product, contact us before placing another order so we can determine the appropriate resolution.

Order Cancellations

Contact us as soon as possible if you wish to cancel an order.

Cancellation requests are not guaranteed because orders may enter processing or ship shortly after being placed.

If the order has already been shipped, it generally cannot be cancelled and must instead be handled as a return under this policy.

If an order is successfully cancelled before shipment, any eligible refund will be returned to the original payment method.

Refund Inspection and Approval

We will notify you after receiving and inspecting your return.

We reserve the right to refuse or reduce a refund where legally permitted if:

  • The product does not meet the return eligibility requirements

  • The product is incomplete

  • The product was used, worn, washed, altered, or damaged after delivery

  • Required accessories, tags, manuals, or packaging are missing

  • The return was sent without approval

  • We reasonably identify return fraud, abuse, or misrepresentation

Refund Processing

If your refund is approved, it will be issued automatically to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at support@stylindra.shop.

Missing or Delayed Refunds

If an approved refund has not appeared:

  1. Review your bank or payment account again.

  2. Contact your card issuer or payment provider.

  3. Allow for the provider’s stated processing time.

  4. Contact us if more than 15 business days have passed since approval.

Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it, check the delivery area, household members, neighbors, building management, and the shipping carrier.

Stylindra may assist with a carrier inquiry. However, we cannot guarantee a refund or replacement when the carrier confirms correct delivery to the address provided with the order.

Fraudulent or Abusive Returns

We may investigate returns and refund requests involving suspected fraud, altered products, false claims, repeated excessive returns, unauthorized payment disputes, or misuse of this policy.

Where legally permitted, Stylindra may refuse a fraudulent or abusive return and may restrict future purchases.

This provision does not affect legitimate consumer rights or valid claims concerning damaged, defective, or incorrect products.

European Union Cooling-Off Right

If a product is shipped to a consumer in the European Union and the applicable consumer law applies, the customer may have the right to cancel or return the order within 14 days, without providing a reason.

The product must generally be returned in the condition in which it was received, with its original packaging and proof of purchase. Statutory exceptions may apply, including exceptions for personalized, perishable, sealed hygiene, or other exempt products.

This section applies only where Stylindra offers delivery to the relevant European destination and applicable law grants this right.

Consumer Rights

Nothing in this policy excludes, restricts, or replaces consumer rights that cannot legally be waived or limited.

Contact Information

For return, exchange, cancellation, or refund assistance, contact:

Stylindra
1325 Remount Road
Gujrat Colony Kothrud
North Charleston, South Carolina 29406
United States

Website: stylindra.shop
Email: support@stylindra.shop
Phone: 843-789-4430